PRIVACY POLICY

Effective Date: 3/10/26

The Factory Lighting & Furniture (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information you provide when visiting our website or communicating with our business.

Information We Collect

We may collect personal information when you:

• Submit a contact form
• Request information about our products
• Contact us by phone, email, or text message
• Visit our website

Information collected may include:

• Name
• Email address
• Phone number
• Message or inquiry details
• Information you voluntarily provide

How We Use Your Information

We use the information collected to:

• Respond to inquiries
• Provide information about our products or services
• Communicate regarding showroom visits or product availability
• Provide customer service and support
• Improve our services and website experience

SMS and Text Messaging Communications

If you provide your phone number through our website or other communication channels, you may consent to receive SMS messages from The Factory Lighting & Furniture regarding your inquiry, product information, service updates, or promotional offers.

SMS communications may include:

• Appointment confirmations
• Follow-up messages regarding inquiries
• Customer service communications
• Occasional promotional messages

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying: “STOP” to any message you receive.

After you send the STOP message, we will send a confirmation message acknowledging that you have been unsubscribed.

For assistance, reply: “HELP” or contact us directly through our website.

No Sharing of Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Cookies and Website Data

Our website may collect limited technical information such as:

• Browser type
• Device type
• Pages visited
• General website usage data

This information is used only to improve the functionality and performance of our website.

Data Security

We take reasonable precautions to protect the information submitted through our website and communication channels.

However, no method of transmission over the internet is completely secure.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy, you may contact us at:

The Factory Lighting & Furniture
[email protected]