FREQUENTLY ASKED QUESTIONS ABOUT THE FACTORY
Find answers to common questions about The Factory Lighting & Furniture, including Amish-made furniture, custom furniture, construction, care, showroom shopping, lighting, outdoor furniture, ordering, delivery, and more. Our Wilkes-Barre and Dickson City showrooms give customers the opportunity to see products in person, compare options, and get help choosing what works best for their home.
FURNITURE, CRAFTSMANSHIP & CUSTOMIZATION
Is the furniture really made by the Amish?
Yes. The Factory’s furniture craftsmen are of Amish descent, with handcrafted furniture forming an important part of the showroom selection.
Where is the furniture built?
Most of The Factory’s furniture is handcrafted in Holmes County, Ohio.
Do you do custom furniture work?
Yes. The Factory can help customers design custom handcrafted furniture using pictures, drawings, ideas, and specific room needs. Furniture displayed in the showroom can also be adjusted in areas such as size, configuration, wood, stain, finish, or other available options.
What is the best way to care for solid wood furniture?
Solid wood furniture is generally straightforward to maintain when it is cared for properly. Visit The Factory’s Furniture Care page for guidance on cleaning and protecting your furniture.
How are the furniture drawers constructed?
Drawer boxes are handcrafted with English dovetail joints in the front and back to help maintain strength and integrity. Drawer boxes are also finished inside and out for a smooth surface.
What type of table slides are available?
Pedestal and trestle tables typically use equalizing geared slides designed to keep the base centered as the table expands. Leg tables generally use heavy-duty wood slides. The exact construction depends on the table.
What is the difference between furniture wood species?
Each wood has its own grain, color variation, hardness, appearance, and finishing characteristics. Available options may include oak, quartersawn oak, cherry, sap cherry, rustic cherry, brown maple, hickory, elm, and other woods depending on the piece.
What does quartersawn mean?
Quartersawn refers to a traditional method of cutting lumber into quarters before milling it. The process exposes a distinctive section of the wood grain and can create the recognizable flecking and grain patterns associated with quartersawn lumber.
ORDERING, PAYMENT & DELIVERY
How long does furniture take once I place an order?
The Factory’s average lead time can vary from approximately 8–12 weeks depending on the specific furniture piece and manufacturer.
Why doesn’t The Factory sell all of its furniture online?
Furniture is difficult to judge accurately from a photograph alone. Comfort, scale, wood color, grain, finish, construction, and overall quality are easier to understand when you can see and compare a piece in person. The website helps customers research products and options before visiting one of The Factory’s showrooms.
What payment options does The Factory accept?
The Factory accepts MasterCard, Visa, Discover, cash, and personal checks with valid identification. Gift certificates are also available and may be purchased in any amount.
Where does The Factory deliver?
The Factory offers white-glove delivery and setup throughout Northeastern Pennsylvania and surrounding states. Contact the showroom team with your location and product information to confirm the available delivery options.
SHOWROOMS, SHOPPING & PRODUCT OPTIONS
Where can I see The Factory’s furniture in person?
The Factory has showrooms in Wilkes-Barre and Dickson City, Pennsylvania. Customers can visit either location to explore furniture, outdoor living, lighting, materials, finishes, and available options.
Why should I visit a furniture showroom before buying?
A showroom gives you the opportunity to sit in furniture, compare comfort and scale, see wood grain and finishes, inspect construction, open drawers, and understand differences that may be difficult to judge online.
Can I compare wood, stain, fabric, and finish options in the showroom?
Yes. The Factory offers a range of wood, stain, fabric, leather, finish, and color options across applicable furniture lines. The showroom team can help you compare available choices for a particular piece.
Can furniture be changed to fit my room or style?
Yes. Custom work is an important part of The Factory’s furniture offering. Depending on the product, customers may be able to change size, wood, stain, finish, configuration, upholstery, or other specifications.
Does The Factory sell furniture for more than one room?
Yes. The Factory offers furniture for living rooms, dining rooms, bedrooms, home offices, outdoor spaces, and other areas of the home.
Can I ask about a specific product before visiting?
Yes. Customers can contact The Factory with a product name, product page, photo, or description so the showroom team can help review the item and available options before a visit.
LIGHTING & OUTDOOR LIVING
Does The Factory still sell lighting?
Yes. Lighting remains an important part of The Factory. Available categories include chandeliers, pendants, bathroom vanity lighting, lamps, outdoor lighting, and other lighting options for the home.
Can The Factory help me choose lighting for a room?
Yes. The showroom team can help customers compare fixture size, scale, finish, placement, and style when choosing lighting for a room, remodeling project, or new home.
Does The Factory repair lamps?
Yes. The Factory offers lamp repair and rewiring services. Bring the lamp to the appropriate showroom or contact the team so they can review the condition and available options.
Does The Factory sell outdoor furniture?
Yes. The Factory offers outdoor furniture for patios, decks, porches, outdoor dining areas, and other outdoor living spaces.
What is Poly outdoor furniture?
Poly outdoor furniture is made from poly-lumber material designed for outdoor use and relatively low maintenance. The Factory offers outdoor seating, dining furniture, gliders, Adirondack-style seating, and other outdoor options.
Does The Factory carry outdoor fire tables or firepits?
Yes. Outdoor fire tables, firepits, and related outdoor-living products may be available. The showroom team can help customers explore current options and coordinate them with other outdoor furniture.
STILL HAVE A QUESTION?
Can’t find the answer you need? Visit The Factory in Wilkes-Barre or Dickson City to compare furniture, outdoor living, and lighting in person, or contact our team with your question.
