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Reviews

4.9
Deb F.
3 weeks ago
Great experience as always
Lori and Marla were able to direct me to exactly what I wanted for my kitchen make over !!!
I highly recommend this venue for any lighting needs you may have
Response from the owner:Deb
Thank you so much for sharing your experience with Lori and Marla. We always appreciate your feedback and your business!
Thank you again
Cory
owner
Beau A.
4 weeks ago
Would recommend for your patio furniture needs, Ryan was very helpful.
Response from the owner:Beau
Thank you so much for sharing your experience with Ryan in our showroom. We really appreciate your business!
Cory
owner
Ruth H.
4 weeks ago
Excellent service.
Response from the owner:Ruth
Thank you so much for this awesome feedback! Our entire team at The Factory really appreciate this.
Cory
owner
Danielle B.
1 month ago
Tim was absolutely amazing. So helpful and knowledgeable about the products. Great guy! We will be shopping here again for all our furniture and lighting needs.
Response from the owner:Danielle
Thank you so much for this awesome review! Tim and our entire team really appreciate your feedback. We hope to see you again soon.
Cory
owner
Jillian H.
1 month ago
Great customer service from Ryan and excellent product quality!
Response from the owner:Jillian
Thank you so much for giving Ryan and our store this awesome shout out! We really appreciate it.
Thank you
Cory
owner
Ole J.
2 months ago
A very nice shop for lighting, outdoor furniture, and indoor furniture.
Worth a visit!
Response from the owner:Ole
Thank you so much for the awesome shout out! We really appreciate you taking the time to visit us and check out our products.
Cory
Owner
Dave C.
3 months ago
Lori was excellent. She was very helpful in a search for difficult lighting.
Response from the owner:Dave
Thank you so much for sharing your experience with Lori in our showroom. We are so glad that she was able to help you find what you were looking for.
We really appreciate your business!
Cory
owner
Loyola M.
3 months ago
I go to The Factory for their excellent lamp repair services. I have brought in some good quality antique lamps for re-wiring and repair. No other lamp repair services I tried could figure out how to fix them, but Tim in the lamp department took one look and knew exactly what needed to be done. He even had the necessary old parts in stock! Tim appreciated the quality and style of the lamps and made sure the repairs preserved their integrity. The Factory has a large selection of lamp shades that you don't see elsewhere. They even were able to have a shade custom made for a lamp that needed something special. All of this was done at surprisingly reasonable prices by employees who were happy to work with me. I am extremely satisfied with The Factory and their employees, especially Tim.
Response from the owner:Loyola
It means a lot to receive such awesome feedback from one of our customers. Tim really understands his lamps! We are so happy that your lamp service worked out so well.
Thank you again
Cory
owner
Richard M.
3 months ago
Loved my experience at The Factory, they had a great selection of quality furniture and provided excellent service! Tim and Lori diligently worked to help me pick out all of the details of my new couch. They were both extremely knowledgeable about all of the products/options available, and provided valuable insights on each decision every step of the way. I can’t wait for my new couch to arrive, and I would highly recommend shopping with Tim/Lori in the future!
Response from the owner:Richard
Thank you so much for sharing your experience in our showroom with Tim and Lori. It really means a lot to them when they receive such an awesome vote of confidence from one of our customers.
We really appreciate it!
Thank you again
Cory
owner
Darrell H.
3 months ago
Tim, was a great help.
Response from the owner:Darrell
Thank you so much for taking the time to share your experience with Tim in our showroom. Our entire team at The Factory really appreciates this!
Cory
owner
The Factory has great products, great prices and great knowledgeable sales representatives like Tim and Ryan. Come check it out.
Response from the owner:Alfred
Thank you so much for this awesome shout out! Tim and Ryan really appreciate you taking the time to share your experience with them. We look forward to seeing you again.
Cory
owner

Robert P.
4 months ago
The selection and quality of the furniture is top-notch. Lori was extremely helpful showing us around the store and discussing the design and alternative materials of the furniture making process. Decided on a beautiful office chair on this visit and I’m sure we’ll have it for a long time. I surly recommend purchasing furniture from The Factory!
Response from the owner:Robert
Lori and our entire team at The Factory really appreciate you taking the time to write this awesome review. We are so glad that you had a great experience and also found a beautiful piece of furniture in the process.
Thank you
Cory
owner
Ted Z.
4 months ago
Lori, you were outstanding in helping me pick out a lamp shade.thank you
Response from the owner:Ted
Thank you so much for giving Lori this awesome review! Our entire team really appreciates it.
Cory
owner
Jill C.
4 months ago
Lori was amazing! We were just coming for ideas and walked out totally delighted with our purchases. I was impressed with how she greeted us after giving us a minute to get in the door.
Response from the owner:Jill
Thank you so much for sharing your experience with Lori. It really means a lot to our entire team when we receive feedback like this. We appreciate your business and for taking the time to share this great review!
Cory
owner
Annette J.
5 months ago
Beautiful furniture. Extremely accommodating, professional and pleasant staff. Great quality. Highly recommend.
Response from the owner:Annette
It really means a lot for our entire team to receive this type of feedback. These are all of the elements that we strive to achieve on a daily basis. When one of our customers takes the time to share this, it makes us all feel really good!
Thank you
Cory
owner
Patricia B.
5 months ago
While looking for lamps, Tim was so much help. I intended to buy 2 lamps, but bought 3.
I highly recommend this store, and ask for Tim!!
Response from the owner:Patricia
Thank you for giving Tim this awesome shout out. Our entire team really appreciates it!
Cory
owner
Jeff G.
5 months ago
We just visited The Factory based on a recommendation from our neighbor. We were looking for a rustic farm table for our kitchen and found the exact one we were looking for and it was 1/2 the price as the others which was an added bonus. Lori was our salesperson and she was great! Highly recommend The Factory. We will be back for sure.
Response from the owner:Jeff
We are so glad that you were able to find the perfect table at at amazing price! Thank you for taking the time to share your experience in our showroom with Lori. We really appreciate it.
Cory
owner
Disha P.
5 months ago
Our visit was outstanding, and Lori played a huge part in that. She took her time showing us different pieces, explained details about the materials and quality, and helped us compare options without any pressure. Her communication, patience, and genuine professionalism really stood out. We truly appreciated her help and would absolutely recommend working with her. Highly recommend her 👍
Response from the owner:Disha
Thank you so much for taking the time to share your experience with Lori in our showroom. It always means a lot to our entire team when we receive such amazing feedback like this from one of our valued clients.
Thank you again
Cory
owner
Abby C.
5 months ago
Lori was a great help! Great experience!
Response from the owner:Abby
Thank you so much for giving Lori this awesome review!
Cory
owner
Carol W.
5 months ago
Tim was very helpful and answered all our questions.
Response from the owner:Carol
Thank you so much for taking the time to recognize Tim and sharing your experience with him. We really appreciate this!
Cory
owner
susan Z.
5 months ago
Excellent experience. Salesman was not pushy and did not follow us through the store, but was available when we were ready for him. Highly recommend Tim.
Response from the owner:Susan
Thank you so much for this awesome feedback. Tim and our entire team really appreciate you taking the time to share your experience with us.
Cory
owner
Emily G.
6 months ago
Lori is amazing! She knew exactly what she was doing! So helpful love my couch.
Response from the owner:Emily
Thank you so much for giving Lori this awesome shout out!
Cory
owner
keeley S.
6 months ago
Lori was so helpful and amazing!!
Response from the owner:Keeley
Thank you so much for taking the time to recognize Lori in this review!
Cory
owner
David B.
6 months ago
Lori is wonderful!
Response from the owner:David
Thank you so much for giving Lori this awesome shout out!
Cory
owner
Taylor M.
6 months ago
In my recent visit to The Factory, I was shown around by a woman name Lori. She was incredibly helpful in helping me make decisions on pieces that fit the aesthetic of my home perfectly!! I will definitely be back and hope to see Lori there again too!!
Response from the owner:Taylor
Our entire team at The Factory thanks you for taking the time to recognize Lori. We really appreciate it!
Cory
owner
Chris P.
6 months ago
What a lovely surprise. I went in for a lamp shade and walked out with a poly furniture set. Had no idea there was such a selection of quality home furnishings. My salesperson Lori was sensational in knowing her poly. She’s like the poly princess of NEPA.
Response from the owner:Thanks so much for stopping in, Chris! Hoping you'll be back our way again soon. -Cory, Owner
Jillian D.
6 months ago
Great store! And Lori is so helpful!
Response from the owner:Jillian
Thank you so much for giving Lori this awesome shout out!
Cory
owner
Elizabeth C.
6 months ago
Upon my visitation to The Factory Lori greeted me with a huge smile and was so insightful and pleasant. Will definitely be coming back! Thanks Lori!😃
Response from the owner:Elizabeth
Thank you for taking the time to recognize Lori while you were in our store. We look forward to seeing you again soon.
Cory
owner
Sheila O.
6 months ago
One thing about me is that I ADORE quality homeware and furniture. The factory is THE PLACE for quality amish furniture, which I have otherwise struggled to come across in this area. I was shown around by a lovely woman, Lori. Her knowledge was truly impressive, and I am hoping to visit again soon to make some purchases!
Response from the owner:Sheila
This is simply such awesome feedback to receive from one of our customers. Lori and our entire team at The Factory really appreciates you taking the time to write this review.
Thank you
Cory
owner
Sydney A.
6 months ago
Such a great selection and Lori was beyond helpful when I was decorating my house!!! I can’t recommend visiting The Factory enough
Response from the owner:Sydney
Thank you so much for the vote of confidence! Lori and our entire team at The Factory really appreciate this.
Cory
owner
Metscolts
6 months ago
Lori was fantastic to deal with it today!
Response from the owner:Metscolts
Thank you so much for giving Lori this awesome shout out!
Cory
owner
Patricia Ann C.
6 months ago
Marla is amazing. I built a new home a few years ago and needed a lot of lights inside and out. She was so patient and helpful in helping me decide on lights and sizes. Purchased my dining room from her also and love it. She is the best!
-Patricia
Response from the owner:Patricia
We really appreciate you taking the time to give us this awesome feedback. It means a lot to Marla and our entire team at The Factory. Thank you and we look forward to seeing you again soon.
Cory
owner
Melanie C.
6 months ago
From their unique light fixtures to their beautiful high quality furniture you should definitely be shopping here first! We purchased all of the lighting fixtures and furniture for our new home and can’t be more pleased. From the quality of their product to their customer service to the guys that deliver your furniture, everything is top notch. I want to especially thank Marla who spent so many hours and offered so many suggestions for this picky customer that she has become a friend! So go to The Factory, ask for Marla, I promise you won’t be sorry!!!
Response from the owner:Melanie
What an amazing review! This type of feedback means the world to our entire team and especially Marla. We always strive to deliver this type of experience and to hear these things from such a valued customer, means that we have achieved our goal.
Thank you so much.
Cory
owner
William H.
6 months ago
Marla was perfect!
Response from the owner:William
Thank you for giving Marla this awesome shout out! We really appreciate it.
Cory
owner
debra K.
6 months ago
Beautiful furniture and lamps! The perfect amount of attention from the staff. I have shopped here many times. Always very happy with my purchases.
Response from the owner:Debra
We really appreciate this feedback. Thank you for being such a loyal customer!
Cory
owner
Gay K.
6 months ago
Tim was very knowledgeable and was a great help in helping us pick out a floor lamp! Great store!
Response from the owner:Gay
We are thrilled that Tim was able to help you select the perfect lamp!
Thank you
Cory
owner
Jeffrey T.
6 months ago
Lori was extremely kind and helpful!!
Response from the owner:Jeffrey
Thank you for giving Lori this awesome shout out!
Cory
owner
Robert
6 months ago
A great selection of furniture- beautiful & well made. Tim is friendly, professional and very knowledgeable of the product lines. Will be back!
Response from the owner:Robert
Thank you for taking the time to recognize Tim and the service that he provided. We really appreciate it and look forward to seeing you again soon.
Cory
owner
Kim B.
6 months ago
Tim is amazing. We love working with him to furnish our house.
Response from the owner:Kim
Thank you for taking the time to recognize Tim. Our entire team appreciates both of you for being such great customers!
Thank you again
Cory
owner
Grace G.
6 months ago
I love Shopping here! My sales rep Lori was fantastic. She has great opinions and answered every question I had!
Response from the owner:Grace
Lori and our entire team at The Factory really appreciate this amazing feedback! Thank you so much.
Cory
owner
Maggie M.
6 months ago
Lori was so kind and helpful! She made the whole shopping experience easy and enjoyable. Highly recommend working with her!
Response from the owner:Maggie
Thank you so much for giving Lori this awesome review. It means a lot to our entire team when we receive feedback like this!
Thank you again
Cory
owner
Jody Z.
6 months ago
Spoke with Tim and he’s a very nice/knowledgable guy! High recommended🤞🏻
Response from the owner:Jody
Thank you so much for giving such a great recommendation! We really appreciate this.
Cory
owner
Adam Q.
6 months ago
Very nice furniture. Tim was very helpful
Response from the owner:Adam
Thank you so much for giving Tim and our furniture this awesome shout out!
Cory
owner
sharon
6 months ago
Tim was excellent helping me with my bathroom lighting!
Response from the owner:Sharon
We are glad that Tim was able to provide you with excellent service and we look forward to seeing you again soon.
Thank you
Cory
owner
Marla E.
6 months ago
Marla is excellent. I had the pleasure of working with her on a recent order. she was able to answer all my questions and was very helpful. thanks
Response from the owner:Marla
We really appreciate you sharing your experience with Marla. This means a lot to our entire team!
Thank you
Cory
owner
Portia R.
6 months ago
If you’re looking for high quality furniture and lamp shades to make your house a home then this is the place for you. I was referred to check this place out during my move and my expectations were exceeded! I went in looking for some light fixtures, maybe some new shades, and I left with so many new additions (and for such a great price that even my husband couldn’t believe)! Lori walked me through my whole experience, guiding me through each section of the Factory and giving me her expert advice. It’s been so long since I’ve had such personable and positive in-store shopping experience. Thank you Lori for all your help!
Response from the owner:Portia
This is an amazing review! Thank you so much for taking the time to share your experience with Lori in our showroom. We cannot thank you enough for writing such an awesome review. We really value your feedback!
Cory
owner
Ariana B.
6 months ago
I was visiting a friend a bit ago and she took me to the factory because she loves the place and I can see why. Such a beautiful selection for a good price. Lori is her usual go to girl and she is just the best. She was super patient and kind and I hope to back to check out more of there stuff with her!
Response from the owner:Ariana
We really appreciate you taking the time to share your experience in our showroom with Lori. This type of review really means the world to our entire team here.
Thank you
Cory
owner
Tammy D.
6 months ago
I was in your store looking for lamp shades you had a great selection. I encountered a young man name Tim he was very helpful. I would also like to say your showroom was impressive. I will definitely be back.
Response from the owner:Tammy
Thank you so much for giving Tim this awesome shout out. We look forward to seeing you again soon!
Cory
owner
Donna E.
6 months ago
Great shopping experience! Great selection! Marla is wonderful to work with. I found Marla to be very knowledge, helpful and I would highly recommend her to family and friends! Looking forward to future purchases
Response from the owner:Donna
We really appreciate you sharing your experience with Marla. We look forward to seeing you again soon and as always will always do our best to help you in any way.
Thank you
Cory
owner
Kyle S.
6 months ago
Had a great experience at The Factory while shopping for a new kitchen dining set. Ryan was awesome to work with, super easygoing, helpful, and really listened to what we were looking for. He made the whole process simple and enjoyable. We’re very happy with what we chose.
Response from the owner:Kyle
We are so glad that Ryan was able to help you select the perfect set for your kitchen. Thank you for sharing your experience with him and we look forward to seeing you again soon!
Cory
owner

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