Reviews
4.7
Tim & Ryan were a tremendous help. They patiently worked with me as we evaluated several lighting options. When I found the chandelier that was perfect for our dining room they worked to ensure I had it by the deadline I needed it for my contractor. I strongly recommend the lamp factory. Great products, great service, great prices.
Nothing but friendly informative help from every single person here. Great high quality merchandise. They also let our dogs come in! Anyone who loves animals is a great sign they are good people. Highly recommend
Response from the owner: BobThank you so much for sharing your experience! We really appreciate it. We loved having both you and your dogs for a visit. It means a lot when our valued customers can share such a wonderful review. Thank you again and we look forward to having you all visit us again.Cory Owner
My husband and I stopped by to look at the rocking chairs, Jason came out to help us. He was fantastic and knowledgeable. We purchased our rocking chairs and will be back to purchase our backyard items and even a custom couch.
Response from the owner: DanielleThank you so much for this amazing review! Jason is a great guy and he certainly knows his way around our poly furniture. He will be thrilled to receive this shout out. We all really appreciate it and we look forward to seeing you again soon.Thank youCoryOwner
Beautiful bedroom suite and a kitchen farm table, chairs and bench. Workmanship is impeccable. Customer service is excellent.
Response from the owner: JudithThank you so much for sharing this review. It means so much to our entire team at The Factory when we receive amazing feedback like this. Please let us know whenever you need anything and we will be here to help.Thank you againCoryOwner
Response from the owner: Thank you for the awesome rating! We always love receiving a five star review. We will be here for you again on your next trip in.Thank youCoryOwner
I went to The Factory for the first time and I have to say it is an incredible store! I was looking to purchase light fixtures and found some no problem. Excellent sale prices on lighting. I wasn’t looking to purchase furniture but it is all absolutely beautiful, hand made by the Amish. Ryan was super informative and helpful. Definitely recommend.
Response from the owner: NicoleRyan and our team really appreciate this awesome review! Thank you so much for shopping with us and sharing your experience. We look forward to seeing you again and will be here when you need us.Thank you againCory Owner
Response from the owner: BobThank you for the great rating! We really appreciate it and always look forwrd to you visiting us again.Thank you againCoryOwner
This store surprised me with how many little rooms and passageways and things that are in here make sure you find them all. They have tons of outdoor furniture here right now for the spring. There's lots of very cool modern and traditional lighting here. The downstairs has living room furniture they are dining rooms on another level they're study Furniture in the back. There's dining room sets upstairs. There's a lot of different options here so give yourself time to walk through look at everything and you probably want to bring a paper and pencil to take notes or talk in your phone and take notes and pictures so you'll remember what you saw and liked. There are several parking watch right out front.
Response from the owner: Sharon, Thank you so much for this incredible review. You are so thorough and detailed. This will be be very helpful to prospective customers that have not shopped with us before. We really apprecite you taking your time to explain our store. Come back anytime and let us know how we can help you.Thank you againCoryOwner
The factory store has an excellent product, and they go out of their way to give excellent customer service. I would definitely shop there again!
Response from the owner: RebeccaWe really appreciate this incredible feedback. It means a lot to our entire team when we hear this from our customers. We look forward to seeing you again!Thank youCory Owner
Wonderful furniture! Well made and great quality!! Everyone was so nice and accommodating too! Highly recommend
Response from the owner: Ann MarieThank you so much for the wonderful review. We love that you love the furniture!! It means the world to our staff when we receive a great shout out like this one.Thank you againCoryOwner
Excellent experience. They let you look around without being hounded. Worked with Tim. Excellent sales person.
Response from the owner: KennethThank you for sharing your experience of our store and working with Tim. We always appreciate your feedback and hope to see you back again.Thank you so muchCoryOwner
Worked with Tim and he couldn't have been more helpful picking out and ordering light fixtures
Response from the owner: BradenThank you so much for this awesome review. Tim will really appreciate your shout out. He always strives to deliver a great experience when helping to select lighting fixtures. We look forward to helping you again.Thank you CoryOwner
Tim was very pleasant and helpful with our purchase. We love the store and will definitely be back
Response from the owner: Ann MarieThank you for this wonderful review. Tim will be very excited to see this. We really appreciate it when our service is recognized. We look forward to seeing you on your next visit.Thank you againCory Owner
Ryan's #1!! Thanks for your help!!
Response from the owner: CamilleThis is awesome. Ryan will love seeing this shout out! Thank you so much for recognizing his efforts and sharing this review. We love receiving great feedback when we help our customers. It really means a lot to us.Thank you againCoryOwner
The factory is our go to for all our lighting needs. The staff is polite, helpful and knowledgeable. The selection is fantastic. They stand behind their products.
Response from the owner: ReneeThank you so much for this amazing review! We are so glad that you have taken the time to share this. We always strive to deliver the best service and products that we possibly can. This means so much to all of us here.Thank you againCoryOwner
Marla and Tim are exceptional! They are both kind, patient and very helpful when you are there! I have been a customer for 20 years and highly recommend doing business here.
Response from the owner: MicheleThank you so much for this exceptional review! You have been such a long time and loyal customer and we really appreciate you. Marla and Tim will be thrilled to read this. Thank you so much for everything and we will always be here for you when you need us. CoryOwner
Ryan helped me out he was awesome !
Response from the owner: EmilyThank you so much for giving Ryan this awesome shout out! Ryan and all of us here love getting great feedback like this. We will be here whenever you need us.Thank you againCoryOwner
Ryan was great! We went to 4 different stores to find a recliner. The Factory had the lowest prices and best quality. We also bought a beautiful Sleigh bed which we love! We highly recommend this store!
Response from the owner: JanThank you so much for the recommendation! It means a lot to us that you love your furniture and its quality. Ryan and our staff pride ourselves on delivering great quality and great service. We really appreciate the support and your business. We will be here for you whenever you need us!Thank you againCoryOwner
Great selection of lights that are of excellent quality. Very happy to find this store. Staff is very helpful. Will definitely return for more purchases. Tim was great to work with helping us select the perfect chandeliers.
Response from the owner: JeffThank you for reaching out with this great review. Tim was thrilled to see this great shout out as well. It means a lot to us to receive this feedback. Thank you so much and we really look forward to seeing you again!Thank youCoryOwner
My husband and I have been shopping at The Factory for MANY years and have ALWAYS been more than satisfied! Cory and his staff are extremely helpful and always go that extra mile to help us find what we are looking for. Our latest purchase, a couch, is absolutely beautiful and extremely comfortable…and it fits in our new home perfectly! We can’t thank Cory enough!!
Response from the owner: MaryThank you so much for this awesome review. We really appreciate your continued support and are so glad that the new couch was a hit!We are always here when you need us.Thank you again Cory
Worked with Ryan who was very helpful with picking out stools for our kitchen.
Response from the owner: BenThank you for giving Ryan the shout out! We always strive to find you the perfect products for your needs and we really appreciate receiving great feedback like this.Thank you again!CoryOwner
A metal piece on the base of our decade's old Tiffany lamp broke and we thought it was lost forever. We took it to The Lamp Factory and they ordered a small part and repaired it for less than $20. The staff were so friendly and store has the most beautiful lighting you can find anywhere. We highly recommend this awesome local business.
Response from the owner: DavidThank you for the amazing review. We are always glad to help and really appreciate your business. The lamp looks awesome!!Thank youCoryOwner
Great place to purchase kitchen tables, couches, lighting, etc. They are knowledgable in all areas and have quality items. Definitely glad I stopped in. Made several purchases to complete my kitchen remodel. Would definitely recommend The Factory, especially talk with Tim. Great guy to help you with your purchase!
Response from the owner: KathThank you for the wonderful feedback. We really appreciate it. So glad you mentioned, Tim, as he does an awesome job! We are so glad you love your products and we are always here to help.Thank you againCory
We recently built a new home. We purchased all our lighting, outdoor chairs, and most recently our indoor great room furniture from the Factory. From the start of our build to the finish, Cory and his staff have been most helpful in helping us make appropriate selections with detail to the architectural design of our home and what we envisioned. The quality of all items purchased is excellent. Shout out to Cory & all the Dickson City store staff especially Ryan, Marla and delivery guys Scotty & Charlie! Definitely recommend the Factory for all your lighting needs and furniture!
Response from the owner: KathyThank you so much for this awesome shout out. We really appreciate your business and it was a pleasure helping you through the process. It is exciting for us as well when we are able to see your plans come to life. Enjoy your new home and please know that we will be here for you whenever you need us. This review means a lot to all of us and we are proud to make your experience with us a great one.Thank you again.Cory
Marla and the staff are amazing. Prices are a little high, but you're getting a quality product with a company that stands behind that product.
Response from the owner: AndrewThank you so much for your support! Marla and her team take a lot of pride in helping to find the perfect products for our customer's needs. It means a lot to us that you recognize the quality of our products and our service.Thank youCory Owner
Two days before Christmas and my kitchen light broke. We went to The Factory in Dickson City and Ryan went above and beyond to ensure we walked out with a new kitchen light that day. This isn’t our first purchase here, I would highly recommend this store and make sure to ask for Ryan for all your lighting needs..
Response from the owner: ThomasThank you so much for sharing your experience with us. Ryan really appreciates this awesome shout out! Thank you so much for your continued business and support. We will always be here when you need us.Thanks againCoryOwner
Marla helped me to get some fixture parts. Very helpful and nice Thank you!!!
Response from the owner: LukeThank you for the awesome review. Marla is always willing to help and is great when it comes to solving any fixture problems! Thanks againCoryOwner
We love shopping The Factory - no one else compares when it comes to quality and to customer service!
Response from the owner: SusanThank you so much for sharing your experience at The Factory! We will always be here when you need us. This shout out means a lot to our entire team.Thank you again!CoryOwner
Needed a replacement remote for old model heater purchased by my late stepfather that was given to me, more than helpful and friendly. Highly recommend “The Factory”.
Response from the owner: JoeWe are always willing to help whenever we can. Thank you for sharing your experience and giving us a great review!Thanks againCory
So very knowledgeable helpful and pleasant. Great selection and prices. Its a pleasure to do business with them!
Response from the owner: FredThank you so much for sharing your experience! We really appreciate your business and always look forward to helping you.Thanks againCoryOwner
Tim Ferrone was amazing! He spent so much time helping us make sure we had exactly what we were looking for and had immense patience as we considered different fabrics and configurations. Absolutely recommend this store!!! and Tim!
Response from the owner: JamesThank you so much for sharing your experience with us. Tim does an awesome job and he will be thrilled to read your review. We really appreciate your business and we are always available when you need us. Thank you again!CoryOwner
Purchased a dining room table for our new home and the quality was absolutely amazing! The table color and style is beautifully made and Cory even helped match the exact color to get a custom bench for extra seats. Couldn’t be happier.
Response from the owner: NicholetteThank you so much for sharing your experience with us. I am so glad that you love the table set and the bench. We will be here whenever you need anything else.Thanks again!Cory
Purchased a beautiful dining room set and outdoor gliders. Very happy with both. Great experience with everyone at The Factory!
Response from the owner: LoriThank you so much for the amazing feedback. We really appreciate it and are so glad that you shared your experience with us.Thank you!CoryOwner
Response from the owner: JasonThank you for the awesome review! We look forward to seeing you again.Cory
Response from the owner: MarybethThank you so much for for this terrific review! Please come back and see us again soon.Thank you again,CoryOwner
Huge selection of handmade furniture and dining sets along with a massive amount of lighting fixtures and bulbs.
Response from the owner: TomThank you so much for sharing this awesome review! We look forward to you stopping by again in the near future.Thank youCoryOwner
Quality Amish furniture. Salesman Mike knew all the information. Great sales.
Response from the owner: William, Thank you so much for the great review. Mike was excited for the shout out! We are glad that you love the furniture and we are always here to help when you need anything at all.Thank you againCory
Great selection, friendly staff.
Response from the owner: William, thank you so much for stopping in! We appreciate the great feedback and look forward to helping you with any of your lighting or furniture needs!
always excellent service, even after purchase .
Response from the owner: We're really happy you stopped in! Be sure to come see us whenever you're around. -Cory, Owner
It was worth the wait! We ordered a custom Amish made kitchen table and chairs, and couldn’t be happier with our purchase. Cory’s team was more than helpful helping my wife design the colors and style. Then we went back for a coffee table and 2 end tables!
Response from the owner: Joe, it's better when it's Amish-made! We're thrilled that you were happy with everything from the kitchen table and chairs to your coffee and end tables. We'd love to help you and your wife with your future selections. -Cory, Owner
I had an outstanding experience from the time of order to the time of delivery. Special thanks to Corey and Marla for their expert advice and knowledge to help me select perfect furniture for my home. Also, a special thanks to his delivery team for doing an outstanding job. I highly recommend them to anyone who is looking for quality furniture and outstanding service.
Response from the owner: Cheryl, when it comes to outfitting your home with the perfect furniture, our experienced team will stop at nothing! We appreciate your shoutout to the team for a job well done -- it's always our pleasure to lend our expertise to help you find something we know you'll love. Whenever we can lend a hand in the future, be sure to reach out! -Cory, Owner
Response from the owner: So happy you could swing by, Connie! Hoping you'll be back our way. -Cory, Owner
Excellent service! any questions I had were answered and Tim helped me pick the perfect furniture! Absolutely love our outdoor Rattan sectional and Poly chairs! would recommend to anyone looking for quality furniture!
Response from the owner: Congratulations on your outdoor sectional and poly chairs, Lynn! We appreciate your shoutout to Tim for a job well done -- it was our pleasure getting you situated with exactly what you were looking for. Be sure to contact us if you need anything going forward. -Cory, Owner
We bought our couch here about 7 years ago. The staff was very helpful when we were going through this process to pick the right one. I have moved three times with this couch and it is still holding up great! As good as new! Highly recommend!
Response from the owner: Rachel, it's so exciting for us to hear that the couch you bought from us seven years ago is holding up well. Thank you for your shoutout to our wonderful team for a job well done. Whenever you're looking for comfortable furniture that matches its durability, you know where to find us! -Cory, Owner
We recently purchased outdoor furniture through Tim F. And he did a great job explaining everything to us as well as updating us when our furniture was ready to be picked up. Outstanding experience and customer service
Response from the owner: Jason, shopping for outdoor furniture should be an exciting and informative experience. We're glad to hear that Tim was able to help you find exactly what you were looking for -- you can always count on our team to go the extra mile for a job well done. Be sure to contact us if you need anything! -Cory, Owner
We got amazing Poly Adirondack chairs and foot rests. So comfortable and durable. Highest quality, great customer service. I highly recommend the factory for all custom made and excellent quality. A+++++++++
Response from the owner: Dana, when it comes to durable outdoor furniture, quality is key. It was our pleasure working with you to ensure that you got exactly what you came to us for. We hope you enjoy your new polywood-adirondack chairs -- don't hesitate to contact us if you need anything! -Cory, Owner
Nice place with beautiful items for the home sad the I have closed permanently.
Response from the owner: KishaThank you for the wonderful rating and shout out. We really appreciate you visiting us and we look forward to seeing you again!Thank youCoryOwner
Very helpful.
Response from the owner: EddieThank you for the awesome review! We will always be here to help whenever you need anything.Thanks again!Cory, owner
Beautiful stuff but VERY expensive
Response from the owner: Steven, Thank you for visiting our showroom and noting how beautiful our products are! We take great pride in offering the very best indoor and outdoor furniture possible and it’s heartwarming to hear that our efforts are noticed.As for the value of our products - it is beyond compare when you consider the quality. Our furniture is USA-made, can be fully customized to meet your needs and is heirloom quality. It is a once-in-a-lifetime purchase that will last for generations!Do come visit us again….you’ll be surprised to find we’re more affordable than you realize.Thank you again.CoryOwner
Response from the owner: Thank you for leaving this review, Andy! Hope you come back again soon. -Cory, Owner
