Reviews
4.9
Gary E.
1 week ago
Did a great job repairing my antique lamp.
Response from the owner:Gary
Thank you for your wonderful review! We're so glad we could help bring your antique lamp back to life. Enjoy your lamp, and please don't hesitate to reach out if we can help with anything else in the future!
Cory
owner
Denise R.
1 week ago
Lori was a great help
Response from the owner:Denise
Thank you for your kind words! We're so glad Lori was able to help and make your experience a positive one. We truly appreciate your support and look forward to assisting you again soon!
Cory
owner
Elizabeth H.
2 weeks ago
Excellent service! Dean was so helpful and accommodating
Response from the owner:Elizabeth
Thank you for the wonderful feedback! We're so glad to hear you had an excellent experience. Dean takes great pride in providing helpful and accommodating service, and we're thrilled he made your visit a positive one. We truly appreciate your support and look forward to helping you again soon!
Cory
owner
Marylou F.
2 weeks ago
Tim was such a help to find the right lampshade for my custom made lamp! I am so proud of my piece and so very impressed with the customer service I received…will advise my friends to request Tim for sure! It’s so nice that a business knows how to treat customers!
Response from the owner:Marylou
Thank you so much for the kind words! We're thrilled Tim was able to help you find the perfect lampshade for your custom-made lamp. It means a lot to hear how proud you are of your piece, and we're glad the customer service made the experience even better. We truly appreciate your recommendation and look forward to helping you and your friends again soon. Enjoy your beautiful lamp!
Cory
owner
Lisa D.
2 weeks ago
Response from the owner:Lisa
Thank you for this awesome rating! Our entire team at The Factory really appreciates you giving us this feedback.
Cory
owner
Sydney K.
3 weeks ago
Lori, Marla, & Tim were all very helpful in our experiencing at the Lamp Factory!! We are so excited about our new bed frame and blanket chest we ordered from here during their Memorial Day sale. The team was helpful in every step from start to finish. I definitely recommend the lamp factory for anyone looking for friendly service and quality furniture!
Response from the owner:Sydney
Thank you so much for the kind words! We’re thrilled to hear Lori, Marla, and Tim made your experience such a great one from start to finish. It’s exciting that you found the perfect bed frame and blanket chest—great choices! We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new furniture!
Cory
owner
Peggy G.
3 weeks ago
It was a great experience. Lori was so helpful and patient. We found just what we wanted. Thank you Lori!
Response from the owner:Peggy
Thank you so much for the kind words! We’re so glad you had a great experience and found exactly what you were looking for. Lori will be thrilled to hear this—she truly goes above and beyond for our customers. Enjoy your new pieces, and we hope to see you again soon!
Cory
owner
Lori R.
3 weeks ago
What a gem on Main St. In Dickson City!
We've been looking for new light fixtures and new furniture for a while. "The Factory" does not disappoint.
Tim our helpful salesman showed us a world of possibilities in lighting. They have all manner of different styles of lamp. Everything you could possibly need.
Additionally, they have the finest handcrafted American made furniture from chairs to ottomans, to very well made sofas and porch furniture.
Lots of sales, a kind and helpful staff, variety and even delivery.
Come, shop and enjoy this hidden gem.
Very highly recommended.
Response from the owner:Lori
Thank you so much for the kind words!
We’re thrilled you found us and that “The Factory” lived up to your expectations. It’s great to hear Tim was able to walk you through all the lighting options—there really is a lot to explore!
We take a lot of pride in offering high-quality, American-made furniture along with a wide variety of styles, so it means a lot that it stood out to you. And we’re glad you had a positive experience with our team and found some great deals along the way.
We truly appreciate the recommendation and look forward to helping you again whenever you’re ready for your next project!
Cory
owner
Joan S.
3 weeks ago
Love the furniture! Ordered kitchen and bedroom sets. Tim was friendly and not pushy at all!
Response from the owner:Joan
So glad you’re loving your new furniture choices for both the kitchen and bedroom sets! Tim will really appreciate the shoutout too. He’s all about making the process easy and comfortable, so it’s nice to hear that came through. Thanks for trusting us with your home, and we really appreciate your business!
Cory
owner
Jenny C.
4 weeks ago
Response from the owner:Jenny
Thank you so much for this awesome rating. We really appreciate it!
Cory
owner
Allen Z.
4 weeks ago
Tim was awesome! He helped my wife and I find pieces that would satisfy our different preferences. He had the patience of a saint with my indecisiveness. Even when our kids were running around like crazy, Tim kept his cool. We left very happy customers with several pieces of patio furniture!! Much better buying furniture here - very high quality.
Response from the owner:Allen
This is great to hear—thank you for sharing! Finding pieces that work for different tastes isn’t always easy, so we’re glad Tim could help you land on something you both love (and keep things stress-free, even with the kids in the mix!). We really appreciate your kind words about the quality, too. Enjoy the new patio setup!
Cory
owner
Corey P.
4 weeks ago
My husband and I were looking for quality outdoor furniture. The Factory had so many wonderful options it was hard to choose! Tim was especially helpful during the process. Would recommend to anyone!
Response from the owner:Corey
Thanks so much for the kind words! We know how tough it can be to choose with so many great options, so we’re really glad Tim could help make the process easier for you. We appreciate the recommendation and hope you and your husband enjoy your new outdoor furniture!
Cory
owner
Lorena C.
1 month ago
Wow what an amazing selection of home products. DJ, Jeanie and Tim were so helpful with everything. Solid furniture that is well build with great prices.
Response from the owner:Lorena
Thanks so much for the kind words! We’re really glad you had a great experience with DJ, Jeanie, and Tim—they’ll appreciate the shoutout. Enjoy your new furniture, and we hope to see you again soon!
Cory
Owner
Melanie W.
1 month ago
While the store did not have the item I was looking for (a stained glass desk lamp of a German Shepherd) I had the absolute please of being assisted by a charming, pleasant and downright funny young man by the name of Tim. He is truly a credit and benefit to your company and I strongly encourage you to make advancement opportunities available to him. It's employees like Tim that make a business successful!
Response from the owner:Melanie
Thank you so much for your kind words! While we’re sorry we didn’t have the specific item you were looking for, we’re thrilled to hear that Tim made such a positive impression. He truly embodies the level of service we strive to provide, and we’re lucky to have him on our team.
We’ll be sure to share your feedback with him and our management team—recognition like this means a lot. We appreciate you taking the time to share your experience and hope we can help you find that perfect piece in the future!
Thank you
Cory
owner
Rita K.
2 months ago
Worked with Lori she was very helpful not pushy very helpful Very sadisfied
Response from the owner:Rita
Thank you for your kind words! We’re so glad to hear Lori was helpful and made your experience comfortable without any pressure. We appreciate your support and hope you enjoy your purchase!
Cory
owner
Erin C.
2 months ago
Lori was a pleasure to work with! We’re so excited to receive our new porch furniture and enjoy summer nights outside!
Response from the owner:Erin
Thank you so much for the kind words! We’re thrilled to hear Lori was a pleasure to work with and helped you find the perfect porch furniture. We appreciate your support and can’t wait for you to receive everything!
Cory
owner
Cara G.
2 months ago
Response from the owner:Cara
Thank you so much for this awesome rating. We really appreciate your feedback and your support!
Cory
owner
Ellen W.
2 months ago
Response from the owner:Ellen
Thank you so much for this wonderful rating. It means a lot to our entire team when we receive feedback like this. We really appreciate it!
Cory
owner
Jen H.
2 months ago
I loved my experience shopping at The Fatcory with Lori. She was the best. Very knowledgeable, helpful, friendly and never pushy. She helped me make decisions and offered great advice. I am so excited to get my 2 tables and chairs. I can hardly wait for them to come in and be delivered.
Response from the owner:Thank you so much for sharing this! We’re so happy to hear you had such a great experience with Lori—she’ll love reading this. It means a lot to know she made the process easy and enjoyable without any pressure. Your new tables and chairs are going to look amazing, and we’re just as excited for you to receive them. Thanks again for choosing The Factory, and we hope to see you back again soon!
Amanda S.
2 months ago
Love the options and quality pieces at The Factory! If you're interested in anything from there, go see Tim. He helped us with our kitchen table. He was extremely kind, patient, helpful and knowledgeable! He had amazing suggestions that helped us finally make a decision (which was difficult because there are so many options here!) We'll definitely be coming back to see Tim for future purchases!
Response from the owner:Amanda
Thanks so much for the kind words! We’re really glad you had a great experience and found the perfect kitchen table. Tim will definitely appreciate the shoutout—he takes a lot of pride in helping customers find exactly what they’re looking for. We know all the options can be a bit overwhelming, so it’s awesome to hear he made the process easier for you. Looking forward to seeing you again for your next project!
Cory
owner
Deb F.
3 months ago
Great experience as always
Lori and Marla were able to direct me to exactly what I wanted for my kitchen make over !!!
I highly recommend this venue for any lighting needs you may have
Response from the owner:Deb
Thank you so much for sharing your experience with Lori and Marla. We always appreciate your feedback and your business!
Thank you again
Cory
owner
Beau A.
3 months ago
Would recommend for your patio furniture needs, Ryan was very helpful.
Response from the owner:Beau
Thank you so much for sharing your experience with Ryan in our showroom. We really appreciate your business!
Cory
owner
Ruth H.
3 months ago
Excellent service.
Response from the owner:Ruth
Thank you so much for this awesome feedback! Our entire team at The Factory really appreciate this.
Cory
owner
Danielle B.
3 months ago
Tim was absolutely amazing. So helpful and knowledgeable about the products. Great guy! We will be shopping here again for all our furniture and lighting needs.
Response from the owner:Danielle
Thank you so much for this awesome review! Tim and our entire team really appreciate your feedback. We hope to see you again soon.
Cory
owner
Jillian H.
3 months ago
Great customer service from Ryan and excellent product quality!
Response from the owner:Jillian
Thank you so much for giving Ryan and our store this awesome shout out! We really appreciate it.
Thank you
Cory
owner
Ole J.
4 months ago
A very nice shop for lighting, outdoor furniture, and indoor furniture.
Worth a visit!
Response from the owner:Ole
Thank you so much for the awesome shout out! We really appreciate you taking the time to visit us and check out our products.
Cory
Owner
Dave C.
5 months ago
Lori was excellent. She was very helpful in a search for difficult lighting.
Response from the owner:Dave
Thank you so much for sharing your experience with Lori in our showroom. We are so glad that she was able to help you find what you were looking for.
We really appreciate your business!
Cory
owner
Loyola M.
5 months ago
I go to The Factory for their excellent lamp repair services. I have brought in some good quality antique lamps for re-wiring and repair. No other lamp repair services I tried could figure out how to fix them, but Tim in the lamp department took one look and knew exactly what needed to be done. He even had the necessary old parts in stock! Tim appreciated the quality and style of the lamps and made sure the repairs preserved their integrity. The Factory has a large selection of lamp shades that you don't see elsewhere. They even were able to have a shade custom made for a lamp that needed something special. All of this was done at surprisingly reasonable prices by employees who were happy to work with me. I am extremely satisfied with The Factory and their employees, especially Tim.
Response from the owner:Loyola
It means a lot to receive such awesome feedback from one of our customers. Tim really understands his lamps! We are so happy that your lamp service worked out so well.
Thank you again
Cory
owner
Richard M.
5 months ago
Loved my experience at The Factory, they had a great selection of quality furniture and provided excellent service! Tim and Lori diligently worked to help me pick out all of the details of my new couch. They were both extremely knowledgeable about all of the products/options available, and provided valuable insights on each decision every step of the way. I can’t wait for my new couch to arrive, and I would highly recommend shopping with Tim/Lori in the future!
Response from the owner:Richard
Thank you so much for sharing your experience in our showroom with Tim and Lori. It really means a lot to them when they receive such an awesome vote of confidence from one of our customers.
We really appreciate it!
Thank you again
Cory
owner
Darrell H.
5 months ago
Tim, was a great help.
Response from the owner:Darrell
Thank you so much for taking the time to share your experience with Tim in our showroom. Our entire team at The Factory really appreciates this!
Cory
owner
Alfred J Zarnoski J.
5 months ago
The Factory has great products, great prices and great knowledgeable sales representatives like Tim and Ryan. Come check it out.
Response from the owner:Alfred
Thank you so much for this awesome shout out! Tim and Ryan really appreciate you taking the time to share your experience with them. We look forward to seeing you again.
Cory
owner
Robert P.
6 months ago
The selection and quality of the furniture is top-notch. Lori was extremely helpful showing us around the store and discussing the design and alternative materials of the furniture making process. Decided on a beautiful office chair on this visit and I’m sure we’ll have it for a long time. I surly recommend purchasing furniture from The Factory!
Response from the owner:Robert
Lori and our entire team at The Factory really appreciate you taking the time to write this awesome review. We are so glad that you had a great experience and also found a beautiful piece of furniture in the process.
Thank you
Cory
owner
Ted Z.
6 months ago
Lori, you were outstanding in helping me pick out a lamp shade.thank you
Response from the owner:Ted
Thank you so much for giving Lori this awesome review! Our entire team really appreciates it.
Cory
owner
Jill C.
6 months ago
Lori was amazing! We were just coming for ideas and walked out totally delighted with our purchases. I was impressed with how she greeted us after giving us a minute to get in the door.
Response from the owner:Jill
Thank you so much for sharing your experience with Lori. It really means a lot to our entire team when we receive feedback like this. We appreciate your business and for taking the time to share this great review!
Cory
owner
Annette J.
7 months ago
Beautiful furniture. Extremely accommodating, professional and pleasant staff. Great quality. Highly recommend.
Response from the owner:Annette
It really means a lot for our entire team to receive this type of feedback. These are all of the elements that we strive to achieve on a daily basis. When one of our customers takes the time to share this, it makes us all feel really good!
Thank you
Cory
owner
Patricia B.
7 months ago
While looking for lamps, Tim was so much help. I intended to buy 2 lamps, but bought 3.
I highly recommend this store, and ask for Tim!!
Response from the owner:Patricia
Thank you for giving Tim this awesome shout out. Our entire team really appreciates it!
Cory
owner
Jeff G.
7 months ago
We just visited The Factory based on a recommendation from our neighbor. We were looking for a rustic farm table for our kitchen and found the exact one we were looking for and it was 1/2 the price as the others which was an added bonus. Lori was our salesperson and she was great! Highly recommend The Factory. We will be back for sure.
Response from the owner:Jeff
We are so glad that you were able to find the perfect table at at amazing price! Thank you for taking the time to share your experience in our showroom with Lori. We really appreciate it.
Cory
owner
Disha P.
7 months ago
Our visit was outstanding, and Lori played a huge part in that. She took her time showing us different pieces, explained details about the materials and quality, and helped us compare options without any pressure. Her communication, patience, and genuine professionalism really stood out. We truly appreciated her help and would absolutely recommend working with her. Highly recommend her 👍
Response from the owner:Disha
Thank you so much for taking the time to share your experience with Lori in our showroom. It always means a lot to our entire team when we receive such amazing feedback like this from one of our valued clients.
Thank you again
Cory
owner
Abby C.
7 months ago
Lori was a great help! Great experience!
Response from the owner:Abby
Thank you so much for giving Lori this awesome review!
Cory
owner
Carol W.
7 months ago
Tim was very helpful and answered all our questions.
Response from the owner:Carol
Thank you so much for taking the time to recognize Tim and sharing your experience with him. We really appreciate this!
Cory
owner
susan Z.
7 months ago
Excellent experience. Salesman was not pushy and did not follow us through the store, but was available when we were ready for him. Highly recommend Tim.
Response from the owner:Susan
Thank you so much for this awesome feedback. Tim and our entire team really appreciate you taking the time to share your experience with us.
Cory
owner
Emily G.
8 months ago
Lori is amazing! She knew exactly what she was doing! So helpful love my couch.
Response from the owner:Emily
Thank you so much for giving Lori this awesome shout out!
Cory
owner
keeley S.
8 months ago
Lori was so helpful and amazing!!
Response from the owner:Keeley
Thank you so much for taking the time to recognize Lori in this review!
Cory
owner
David B.
8 months ago
Lori is wonderful!
Response from the owner:David
Thank you so much for giving Lori this awesome shout out!
Cory
owner
Taylor M.
8 months ago
In my recent visit to The Factory, I was shown around by a woman name Lori. She was incredibly helpful in helping me make decisions on pieces that fit the aesthetic of my home perfectly!! I will definitely be back and hope to see Lori there again too!!
Response from the owner:Taylor
Our entire team at The Factory thanks you for taking the time to recognize Lori. We really appreciate it!
Cory
owner
Chris P.
8 months ago
What a lovely surprise. I went in for a lamp shade and walked out with a poly furniture set. Had no idea there was such a selection of quality home furnishings. My salesperson Lori was sensational in knowing her poly. She’s like the poly princess of NEPA.
Response from the owner:Thanks so much for stopping in, Chris! Hoping you'll be back our way again soon. -Cory, Owner
Jillian D.
8 months ago
Great store! And Lori is so helpful!
Response from the owner:Jillian
Thank you so much for giving Lori this awesome shout out!
Cory
owner
Elizabeth C.
8 months ago
Upon my visitation to The Factory Lori greeted me with a huge smile and was so insightful and pleasant. Will definitely be coming back! Thanks Lori!😃
Response from the owner:Elizabeth
Thank you for taking the time to recognize Lori while you were in our store. We look forward to seeing you again soon.
Cory
owner
Sheila O.
8 months ago
One thing about me is that I ADORE quality homeware and furniture. The factory is THE PLACE for quality amish furniture, which I have otherwise struggled to come across in this area. I was shown around by a lovely woman, Lori. Her knowledge was truly impressive, and I am hoping to visit again soon to make some purchases!
Response from the owner:Sheila
This is simply such awesome feedback to receive from one of our customers. Lori and our entire team at The Factory really appreciates you taking the time to write this review.
Thank you
Cory
owner
Sydney A.
8 months ago
Such a great selection and Lori was beyond helpful when I was decorating my house!!! I can’t recommend visiting The Factory enough
Response from the owner:Sydney
Thank you so much for the vote of confidence! Lori and our entire team at The Factory really appreciate this.
Cory
owner