Reviews

Excellent experience and great products!!! Lori was so helpful by finding exactly what we wanted for our outdoor furniture.

Tim helped us search for what we were looking for and he hit the nail on the head. This store has such a wide range of options. They are also very helpful. I would recommend them to anyone. Thx for the help!! Great selection great prices!!

Just bought a dining table/chairs!! I can’t wait to get it , great selection of woods and stains. Everyone was so nice at The Factory especially my salesman “Tim” … even tho he’s an eagles fan!!! :/

We had a wonderful experience when purchasing our furniture. Tim did an amazing job seeing us through the process. He was attentive, patient and so easy to work with. We would recommend The Factory without reservation.

John was very knowledgeable and helpful. As first time customers my wife and I were very pleased. We found the perfect light for our dining room and would absolutely recommend The Factory to anyone. Everything in the store was top quality.

They have the nicest lighting and best quality furniture. Tim was wonderful to work with, highly recommend.

Another great shopping experience at The Factory. Tim was a very pleasant knowledgeable salesperson with a smile on his face as soon as we walked in.He helped us pick up more outdoor furniture. Thank you so much for all your help!

As usual, I found what I was looking for. There’s a great selection. The salesperson Tim was very helpful. Despite the fact I arrived minutes before closing, he gave me his full attention, never made me feel rushed, and took the time to find the light in stock. This is why I continue to return to the Factory.

My wife and I stopped into the store looking for a ceiling fan and some outdoor deck furniture. We were met by Marla and she was very helpful guiding us thru our decisions. We will definitely use her for future purchases. Thank you !

I have purchased many items at the factory. I have been well pleased with each and every one. The entire staff are knowledgeable and very informative. They guide you through your purchase so you can choose the best option for you. I have worked with Ryan and Marla and they have treated me like a member of their family. Tim has been my go to guy and he has helped me, listened to my needs and always helped me to pick the best piece of furniture for my decor. Indoor as well as outdoor. I always tell Tim that I love him like a brother because he has treated me like one. I recently met the owner Corey and he has helped me get the best price for the furniture I have purchased. Thank you to everyone who works at the Factory. You all are truly Heaven sent. Jack Clark

I would recommend coming here if u want great service I had tim as my sales rep and he accommodated all the needs I was looking for and gave me amazing options to choose from plus he gave me time to make my decision and didn't hound me like other places that Ive been to buy furniture

Just ordered a beautiful kitchen table and 6 chairs. My salesman, Tim, made it absolutely so easy. He is a great guy to work with.
Thanks Tim!

I purchased ceiling lamps . Tim was great and he spent lot of time and helped me finding the right choice .

Tim was excellent in assisting me in selecting a fan. He provided many ideas and selections. I plan on purchasing more from this store in the future!

We bought a server from the factory, we noticed a small defect after we received it. Without question the Factory ordered a new pieces and is sending a technician out to replace it. Great customer service. Nice to see.

Ryan was a great help!

Our new outdoor 5ft glider is perfect. This will last a lifetime. It is a great addition to our happy place. Ryan was a great salesman and very understanding. Thanks for your assistance Ryan!

What a professional and 1st class vendor! The service, selection and quality are second to none! Would recommend to family, friends and colleagues!!!

We had a great experience. Easy to work with and great communication.

My experience with The Factory these last few years has been nothing less than phenomenal! Tim, Ryan and Cory are so kind, so professional, and very patient. I’ve never been rushed! Their delivery team, Scott and Charlie are just as amazing!!!
They are all very reliable and honest!

The Factory has been nothing short of indispensable for us while furnishing our new home. Both Corey and Ryan provided excellent, advice, a wealth of knowledge and friendly service. The whole process, from our initial encounters until delivery went smoothly. I wouldn’t hesitate to recommend them and The Factory to anyone.

Great experience and always a pleasure dealing with Ryan!!! Very professional and knowledgeable.

Ordered a beautiful Dining table set plus Oak bar Stools and the Sales person Ryan was excellent. Ryan worked with my Wife and myself over 2 days to get these specific styles and stain that my wife really loved! Ryan was very attentive to our likes and style to get these items ordered…
Highly recommend The Lamp Factory and their Sales Person Ryan….The Amish Furniture is Beautiful and Solid ( American Made) .

Thank you Ryan for your expertise in selecting our patio furniture.
Ryan was extremely helpful in helping me decide on my color combination and may I say very "patient".

They have a great selection and their prices are fair, especially considering the quality of their items. We intended on looking for a chandelier and with Ryan’s attentive assistance and understanding of what would work best in our house’s style and needs, we ended up purchasing multiple lights and ceiling fans. He made it easy with his knowledge of all of the products they carry and was forthcoming with expectations on when we would receive the items we ordered. Will return when we need additional lighting. They also carry a nice lineup of outdoor furniture.

I had an amazing experience at The Factory and I can’t recommend it enough! From the moment I walked in, Tim made the entire process seamless and enjoyable. He was incredibly knowledgeable, patient, and took the time to understand exactly what I was looking for. Not only did he help me find the perfect pieces for my home, but he also offered excellent advice on how to arrange everything for maximum comfort and style. The customer service was top-notch, and the quality of the furniture is outstanding. If you’re looking for great products and even better service, make sure to ask for Tim! 10/10 would shop here again.

My wife and I worked with Tim while furniture shopping and were blown away by his professionalism. He listened to our needs, cared about our vision, and helped us make the right decision on furniture that will last a lifetime. Stellar experience. If you’re in the market for top quality furniture, please pay The Factory a visit and ask for Tim’s help. You’ll be in great hands!

Tim was great from start to finish, helped us pick our patio furniture out and customized everything to our taste. As we were checking out he pointed out a fan that would go great with the set to really round out our outdoor living space. We will be back in the future for more pieces. Thanks Tim!

Great place!!! Tim was a big help was very knowledgeable!

So far so good

We are so pleased with our decision to purchase at The Factory again! About two years ago we searched for and found our dining room table at The Factory. The staff and service was unmatched and so we returned recently to purchase a couch. The couch is beautiful- it suits our space, our style, and our family’s needs perfectly.

Once again, I have to say that we have felt important through the whole process. Our saleswoman, Marla, was so patient and helpful. She insisted we take fabric samples home to see them in our house. I was ready to decide at the store and kind of overwhelmed with all the choices, but she knew what she was doing because I hated my original choices in our home. It took two tries but when we selected a fabric I knew it was the one. When the furniture arrived the corner fabric was peeled back just a bit- Ryan, a Factory employee, called and set up someone to fix the upholstery within hours. It was a minor blemish, but THEY insisted on making it perfect. This speaks volumes for a company and it is why when we need furniture or lighting we will return to The Factory.

We're so happy with our experience and fixtures from the Lamp Factory! 5 STARS go to Marla who worked with us from start to finish beginning over a year ago in assisting with the fixture design and selections for our full home renovation! We could not have done it without her expertise, information, and dedication. Throughout the entire process, we knew she was always available whether it be by a phone call, email, or on site - and that made all the difference in us getting exactly what we wanted while making sure all components worked with our electrician's process. We recommend Marla at the Lamp Factory in Dickson City to all looking for sophisticated, professional service!

We found the perfect lights here. Tim was very helpful by showing us what was in the show room. We will definitely shop here again.

If you like high quality merchandise made in America! This is the store for you. If you like a salesperson who can listen to your unique needs and work with you patiently while you make decisions, and then change your decisions and make new ones, then Ryan is the Salesman for you. If you like a smooth delivery by two gentlemen that take care of your new furniture and your old furniture and your floor and your driveway then these two delivery men that The Factory have are the men for the job!

This is our third time purchasing from The Factory. Our house is small and they have always been able to accommodate our special needs, from creating a corner cabinet in our dining room to the right size sofa for our living room.

Isn't life AMAZING!?!!!

Time for a dining room update. Cory spent time with us making sure that the finish on the new dining room table would match existing furniture. The Factory team helped us pick out the right bulbs for our new light fixture. We love the workmanship of our new table & light fixture and appreciate the patience & knowledge of the team!!

Ryan at The Factory assisted my husband and I with a purchase that we are very excited about. We were looking for something unique and something that we could consider an Heirloom. Ryan’s patience, kindness and knowledge was greatly appreciated during this process of selecting our custom made pieces. John was also very helpful. If you’re looking for something specific, custom made and top notch quality then The Factory is the place to go.

Love this store! We have purchased our outdoor patio furniture here (and still want more!!) Today was new lighting! Tim helped us both times! He is very knowledgeable and patient! We’ll be back!!

I recently purchased a dining table set and lamps from The Factory and had a fantastic experience. Salesperson Named Ryan was incredibly helpful and patient throughout the process. He took the time to answer all of my questions and was very enthusiastic about sharing details about the products. Ryan was also incredibly efficient, running up and down the store to find the perfect items for me.

I was impressed with the quick delivery time, especially since I needed the items urgently. The quality of the furniture is excellent, and I can't wait to start using it. I would definitely recommend The Factory to anyone looking for high-quality furniture and exceptional customer service.

So pleased with the incredible customer service at The Factory! Mike, Tim, and Ryan are all exceptionally friendly, knowledgeable, and helpful. When choosing items that I'll have to live with for many years in my home, I can be indecisive and very detailed oriented. The third and last time I came in to make my final decision between two ceiling fans Ryan, with immense patience and lots of expertise to share, went over every detail about the two fans (and called the manufacturer for extra info) to help me finalize my decision. Can't thank him enough for making me feel comfortable letting my indecisive little freak flag fly and his patience and tuning in to what I needed to work through to a solution specific to our space. Thank You!

We've been going to the factory for years. We are very pleased with the place and the people are very nice and helpful. If you need anything for your home this is the place to go.

We were putting a new deck on the house and was tired of buying other patio sets that just didn’t hold up or left rusty stains. Solution, we stopped here and spoke to Corey and Tim and after adding up the thousands we wasted spending over the years we custom ordered a set that’s not only the colors we wanted and absolutely beautiful but will surely pass the test of time. From the moment we first stopped here to Ryan in constant contact with our order status and getting it delivered theses are great people and have earned our business for life. If there were more stars to give we would!! Rich Yencho.

We purchased a table, chairs, and bench from the Factory. We were pleased with the whole process. From inventory options, to customization, to delivery, to support following- it has all been incredible. Most notably, the service following the sale of our items is what customer service should be, but is generally not. We had a small area of concern on our table, when I reached out Tim and Ryan took care of it right away. They were polite, interested, and very efficient in getting answers and the problem fixed. Months later, we had a blemish in a knot within the wood. Again- they took care of it. Quickly, efficiently, well above my expectations, and I am so grateful. We will certainly shop here again for future furniture items- the quality of the product and the people behind it are top notch.

Tim & Ryan were a tremendous help. They patiently worked with me as we evaluated several lighting options. When I found the chandelier that was perfect for our dining room they worked to ensure I had it by the deadline I needed it for my contractor. I strongly recommend the lamp factory. Great products, great service, great prices.

Nothing but friendly informative help from every single person here. Great high quality merchandise. They also let our dogs come in! Anyone who loves animals is a great sign they are good people. Highly recommend

My husband and I stopped by to look at the rocking chairs, Jason came out to help us. He was fantastic and knowledgeable. We purchased our rocking chairs and will be back to purchase our backyard items and even a custom couch.

Beautiful bedroom suite and a kitchen farm table, chairs and bench. Workmanship is impeccable. Customer service is excellent.